Pella's customer service is weak! The sells representative assured us that double pane windows will eliminate all street noise.
In fact, the double pane windows eliminated only 1/2 of street noise. We inquired about triple pane window and the sells man said that would not be necessary. He was wrong! The sells man also didn't follow up after the installation of the window.
After the installation, we noticed that several windows squeak. I called the customer service and she said "are you the one in charge of this project" and i said "yes " and why did you asked me that, and said " I don't want to deal with your husband." She was rude!!! Until now we are still waiting for our windows to be repaired.
Pella received a grade of unsatisfactory. Not recommended!!!